FAQ

Frequently Asked Questions (FAQ)

1. What material are your products made of?

Our jewelry is crafted from high-quality brass with premium gold plating and finished with cubic zirconia stones for a luxurious look and feel.

2. Will the color fade over time?

Our pieces are designed to last with proper care. To maintain shine and color, avoid contact with water, perfumes, and chemicals.

3. Is your jewelry suitable for sensitive skin?

Our jewelry is generally safe for most skin types. However, if you have very sensitive skin, we recommend checking the material details before purchase.

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for your convenience. You can pay when your order arrives.

5. How long does delivery take?

Orders are usually delivered within 3–5 business days, depending on your location.

6. How can I track my order?

Once your order is shipped, you will receive tracking details. You can use them to track your order anytime.

7. Can I return or exchange my order?

Yes, we offer returns and exchanges under certain conditions. Please check our Return & Refund Policy for full details.

8. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, please contact us within 24 hours with pictures. We will resolve the issue quickly.

9. Can I cancel my order?

Orders can be canceled before they are shipped. Once shipped, cancellation is not possible.

10. How should I take care of my jewelry?

Keep your jewelry dry, store it in a safe place, and avoid exposure to perfumes and harsh chemicals to maintain its shine.

11. Is your jewelry waterproof?

Our jewelry is not fully waterproof. For long-lasting shine, we recommend keeping it away from water.

12. Do you restock sold-out items?

Some of our pieces are limited. Follow us on Instagram to stay updated on restocks and new arrivals.